My Talent Journal - Mermaid

Thank you for shopping with Zan Design! We take pride in the quality of our products and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns:

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Timeframe: You have 14 days from the date of delivery to initiate a return.
Process: To start a return, please contact our customer service team at [your email/contact information] with your order number and details of the item(s) you wish to return. Once your return is approved, we will provide instructions on how to send your item back to us.

Shipping: You will be responsible for the cost of return shipping unless the item is defective or damaged.

Refunds:

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Approval: If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to appear in your account.

Non-Refundable Items: Certain items, such as custom or personalized products, cannot be returned or refunded unless they arrive damaged or defective.

Exchanges:

Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your email/contact information] with your order number and a description of the issue.

Process: Once your exchange request is approved, we will provide instructions on how to proceed.

Non-Returnable/Non-Exchangeable Items:

Custom or personalized products.
Sale items.
Gift cards.
Contact Us.

If you have any questions about our refund and exchange policy, please contact us at [your email/contact information]. We're here to assist you!